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Frequently asked questions

Is the European Repair Information Form mandatory?

1111 questions from 157 articles available in English.

No: it is a standardised quotation that any repairer may choose to provide, free of charge, except for diagnosis, which may be charged for if the customer is informed beforehand. Once provided, its conditions, including the price, remain valid for 30 days, and the repairer must carry out the repair if the customer accepts them.

Read the source article: Right to repair: manufacturers' obligations